COVID - 19 UPDATE
Due to the virus affecting areas where our Support Agents live and due to shutting down for several months due to the virus we are just ramping back up our support team. Therefore, our 24/7/365 support will not be in full effect for about 4 to 6 weeks. However, our support is still great so reach out to us. We happy to assist you!
At Motivated Maids Inc we offer multi-channel support to our Customers and Providers 24 hours a day, 7 days a week and 365 days a year. There are many ways to reach us:
- Phone: 1-888-410-6243
- E-mail: firstname.lastname@example.org
- Live Web Chat: www.motivatedmaids.com
- Customer App Chat: When you book we'll send you our app
- Website Customer Dashboard: Login to your Customer Dashboard on our website
- Facebook Messenger: www.facebook.com/motivatedmaids
- Website Help Centre: Create a support ticket through our website Help Centre
We are proud to offer world-class multi-channel support to our Customers and Providers. This means not only that you can reach us through a multitude of different communication channels but, as well, our system will create a numbered ticket to ensure that every single communication gets resolved 100% of the time!
The fastest way to reach us is by phone. Motivated Brands Inc., operates in many different service industries, such as House Cleaning, Dog Walking, Lawn Mowing and Driveway sealing so when you call just select the industry you are calling about and our system will quickly direct you to the right expert Support Agent who will be happy to assist you.
On the rare occasion all our Support Agents are busy be sure to leave a message as we get back to everyone 100% of the the time!
All emails to email@example.com or any of our other e-mail addresses funnel into our help desk where an expert support agent will respond. Our e-mail reponse time is fantastic but please note that e-mail is not in real time so if it is an urgent or pressing matter please be sure to call 1-888-410-6243.
Live Web Chat Support
Visit our website and click the chat icon and you can chat directly with an expert Support Agent. Response time tyically takes just a few seconds.
Customer App Support
When you make your first booking request our system will automatically create an account for you and you'll get a link to download our Customer App. Through that app you can chat with an Expert Support Agent plus do much more like see past bookings or create, cancel or move a booking. As well, you can update your personal or payment information plus more.
Website Customer Dashboard Support
When you make your first booking request our system will automatically create an account for you. You can access that account through our app that we'll send you or through your Customer Dashboard on our website. Just click on the Customer Dashboard icon and login.
Through your Customer Dashboard you can chat with an Expert Support Agent plus do much more like see past bookings or create, cancel or move a booking. As well, you can update your personal or payment information plus more.
Help Centre Support
We understand that from time to time you will just need a quick answer and don't want to communicate directly with anyone. For these instances we provide an online Help Centre on our website where you can find a variety of articles on most everything you need to know about how we work.
We add new articles all the time so check back if what you need isn't there. As well, if you don't find your answer there you can create a support ticket right in our help centre and an expert Support Agent will respond to your ticket 100% of the time!
Social Media Support
Whenever anyone messages us through Facebook or most other social media platforms the message will go directly into our Help Desk Dashboard where an Expert Support Agent will response as if it was a live web-chat.